Ohio Willow Wood Warranty & Returns Policy
Ohio Willow Wood warrants that each product manufactured will, at the time of delivery, be of workmanlike quality and substantially free of defects. Ohio Willow Wood makes no other warranty, implied or expressed, and makes no warranty of merchantability or fitness for a particular purpose. This warranty shall terminate immediately upon an action to combine our products with other materials or in any manner change the nature of our products. The sole remedy is replacement of the products or credit for the products. Ohio Willow Wood's liability shall not exceed the purchase price of the product. Ohio Willow Wood is not responsible for any indirect, incidental or consequential damage.
This policy is intended as a guideline for Ohio Willow Wood customers when returning merchandise for credit or replacement. Upon receipt of new merchandise, the customer should inspect all products for damage in transit, missing pieces, or errors in order processing. When a customer wishes to return a product to Ohio Willow Wood, the following guidelines should be followed:
– On the date a Return Merchandise Authorization (RMA) is requested, the merchandise being returned should either be: (1) within warranty guidelines OR (2) in resalable condition and no older than one year from date of the original invoice.
– If a facility needs to return a non-used Ohio Willow Wood product for credit that was originally purchased from a distributor, the customer should contact the distributor for a RMA.
Ohio Willow Wood Return Procedure
If you order directly from Ohio Willow Wood and need to return any standard product, please follow these simple steps:
A. Be prepared to provide the following information:
- Account # or company name
- Purchase order # and/or serial #
- Quantity to be returned
- Reason for return
B. Please call Customer Care at 1.800.848.4930 to obtain an RMA number. This must be done before any product is returned to Ohio Willow Wood.
C. When packing the product, place the RMA number prominently on the outside and inside of the package containing the product being returned.
Following these steps helps guarantee that the return will be processed expeditiously and credited accurately.
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